juan354 — your data stays yours, from your Makati deposit to every game you play across the Philippines
At juan354, we take your personal data seriously. This Privacy Policy explains exactly what information we collect when you use our platform, why we need it, how we store and protect it, and what rights you have as a Filipino player. No jargon, no hidden surprises — just clear, honest information.
Last updated: June 2025 | Effective for all juan354 accountsOur Privacy Commitment
Before you read the full policy, here is the short version — what juan354 commits to every registered player when it comes to personal data.
Juan354 does not harvest unnecessary data. We collect only what is required for account operation, identity verification, payment processing, and regulatory compliance — nothing more.
Your personal information is not for sale. Juan354 does not sell, rent, or trade your data to third-party marketers or data brokers. Period.
All juan354 data is stored using industry-standard encryption. Access is restricted to authorised personnel only, and security practices are reviewed regularly.
This policy clearly states every purpose for which juan354 uses your data. If we ever change how we use your data, we will notify you and seek consent where required.
You can request access to, correction of, or deletion of your personal data held by juan354. We respond to all data rights requests within the timeframes required by applicable law.
Juan354 handles your personal data in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.
juan354 — your data stays yours, from your Makati deposit to every game you play across the Philippines
This Privacy Policy applies to all personal data processed by juan354 in connection with the operation of the juan354.com website and all related services, games, and features (the "Platform"). It applies to all registered players, visitors to the website, and anyone who contacts our support team.
Juan354 acts as the data controller for the personal information you provide to us. This means we determine the purposes and means by which your personal data is processed. We are committed to processing your data in a lawful, fair, and transparent manner in accordance with the Philippine Data Privacy Act of 2012 (RA 10173) and all applicable implementing regulations.
This policy uses plain language wherever possible because we believe Filipino players deserve to understand exactly how their data is handled — not wade through dense legal text to find out. If any part of this policy is unclear, please reach out to our team and we will explain it to you directly.
Juan354 collects personal data in several ways — directly from you when you register and use the Platform, automatically through your use of the site, and in some cases from third parties such as payment providers. Here is a breakdown of the categories of data we collect:
We use the personal data we collect for the following specific purposes. Each purpose is matched with the type of data it relies on:
| Purpose | Data Used |
|---|---|
| Creating and managing your juan354 account | Registration data, contact information |
| Identity and age verification (KYC) | Government ID, selfie, proof of address |
| Processing deposits and withdrawals | Financial and transaction data |
| Preventing fraud and money laundering | Transaction data, IP address, login patterns |
| Providing customer support | Account data, communications history |
| Sending account notifications and alerts | Email address, mobile number |
| Improving the Platform and user experience | Usage and technical data (anonymised where possible) |
| Responsible gaming monitoring | Betting history, session data, financial data |
| Meeting regulatory and legal obligations | All relevant data categories |
| Marketing communications (with consent only) | Email, contact preferences |
Juan354 does not use your personal data for automated decision-making or profiling in any way that produces legal or similarly significant effects, except where required by our responsible gaming or anti-fraud systems — and even then, a human review is involved in any consequential decision.
Juan354 processes your personal data only when we have a valid legal basis to do so. Under the Philippine Data Privacy Act, the legal bases we rely on are:
From Siargao to the city — juan354 protects the privacy of every Filipino player on the platform
Juan354 does not sell or trade your personal data. We share personal data only in the following specific circumstances:
When you make a deposit or withdrawal, we share the minimum required payment information with our payment partners — including GCash, Maya, GrabPay, Coins.ph, and the relevant banks or card networks. These partners are contractually bound to process your data only for the specific purpose of completing your transaction and to maintain appropriate security standards.
For KYC purposes, juan354 may use licensed third-party identity verification service providers. These providers process your ID documents and verification data solely for the purpose of confirming your identity and are subject to strict data processing agreements.
Juan354 is required by law to share certain information with Philippine gaming regulators, anti-money laundering authorities, tax authorities, and law enforcement when legally compelled to do so. We disclose only what is required and only to the appropriate authority.
We use reputable third-party providers for cloud hosting, security monitoring, analytics, and customer support tools. These providers act as data processors on our behalf and are bound by strict data processing agreements that prohibit them from using your data for any purpose other than providing their service to juan354.
Juan354 takes the security of your personal data seriously. The following measures are in place to protect the data we hold:
Despite these measures, no online platform can guarantee absolute security. If you become aware of any suspected unauthorised access to your juan354 account, please contact our support team immediately so we can take prompt action.
Juan354 uses cookies and similar technologies to operate and improve the Platform. Here is a breakdown of the types of cookies we use:
These are necessary for the Platform to function. They handle session management, login persistence, and security token validation. Without these cookies, you would not be able to log in to your juan354 account or use the Platform at all. These cookies cannot be disabled.
These remember your preferences — such as language settings and display options — so you do not have to set them again each visit. They improve your experience on juan354 without collecting data about your behaviour across other sites.
We use analytics tools to understand how players use juan354 — which features are most used, where users navigate, and where issues arise. This data is used in aggregate and anonymised form to improve the Platform. You can opt out of analytics cookies via the cookie settings in your juan354 account.
If you have consented to receive marketing communications from juan354, we may use cookies to track whether you have engaged with our promotional content. This helps us send you offers that are actually relevant to your gaming activity rather than generic blasts. You can withdraw this consent at any time.
You can manage your cookie preferences at any time through your browser settings or the juan354 cookie preference panel. Note that disabling certain cookies may affect the functionality of the Platform.
juan354 — respecting the privacy of every Filipino player, from Iloilo to all corners of the archipelago
Under the Philippine Data Privacy Act and related regulations, you have the following rights regarding your personal data held by juan354. We take all rights requests seriously and will respond within the legally required timeframe.
You have the right to know what personal data juan354 holds about you and how it is being processed. This Privacy Policy fulfils that obligation — and you can request further clarification at any time.
You can request a copy of the personal data juan354 holds about you. We will provide this in a readable format within 30 calendar days of receiving your verified request.
If any personal data juan354 holds about you is inaccurate or incomplete, you have the right to have it corrected. Contact our support team and provide the correct information — we will update our records promptly.
You can request the deletion of your personal data in certain circumstances — for example, when the data is no longer needed for the purpose it was collected. Note that legal and regulatory retention obligations may prevent full erasure in some cases.
You can object to juan354 processing your data for marketing purposes or where we rely on legitimate interests as a legal basis. Once you object to marketing, we will stop processing your data for that purpose immediately.
If you believe juan354 has handled your personal data unlawfully, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. We encourage you to contact us first so we can try to resolve your concern directly.
Juan354 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specific retention periods are as follows:
When retention periods expire, juan354 securely destroys or anonymises the relevant data so that it can no longer be linked to you as an individual.
Juan354 is strictly for users aged 18 years and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe your minor child has registered an account or provided personal data to juan354, please contact us immediately at support@juan354.com. We will investigate and delete the account and all associated data as quickly as possible.
Our registration process includes an age declaration requirement and we conduct age verification as part of our KYC process. Providing false information about your age to access the juan354 Platform violates our Terms and Conditions and will result in immediate account closure.
Juan354 may update this Privacy Policy from time to time to reflect changes in our data practices, the Platform, or applicable laws and regulations. When we make material changes, we will notify you by email to the address associated with your account and by displaying a notice within the Platform dashboard.
The "Last updated" date at the top of this policy reflects the most recent revision. Your continued use of the juan354 Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, please stop using the Platform and contact our team to close your account.
We recommend reviewing this policy periodically — particularly before making any significant transactions — to stay informed about how juan354 handles your personal data.
If you have any questions about this Privacy Policy, how juan354 handles your personal data, or if you want to exercise any of your data rights, please contact us through the following channels:
If you are not satisfied with how juan354 has handled your personal data or responded to your request, you have the right to file a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the government agency responsible for enforcing the Data Privacy Act of 2012.
We always prefer to resolve privacy concerns directly and quickly. Our team takes every data-related concern seriously — if you have a problem, tell us first and give us the chance to make it right.